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Contact Country Kitchens
Questions? We're Here to Help.
Whether you have a question about our cabinets, need help with an existing order or want guidance for your kitchen project, our team is here to point you in the right direction. Send us a message or contact us directly using the information below.
Send Us a Message
Tell us what you need help with, and we'll make sure your message reaches the right person.
98%
Satisfaction Rate
Free Kitchen Design Help
Not Sure Where to Start With Your Kitchen?
You do not need finished measurements or a final cabinet choice to talk to us. A real member of the team will look at what you have and help you work out the next step.
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Talk through your layout, your space and what you want to change
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Get help understanding cabinet styles, sizes and options
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Find out what measurements you need and how to take them
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Receive a floorplan, drawings, a 3D visualization and an itemized quote
Book a call to speak with someone. Start design help to send your project details.
Already have a design or cabinet list? Send it to design@countrykitchensonline.com and a member of the design team will review it and provide a quote.
You Might Find Your Answer Here
Some of the most common questions already have a full answer on the site. These may be faster than waiting for a reply.
Track an Existing Order
Once your order ships you will receive a tracking number by email, which you can follow on the carrier website. If it has not shipped yet, contact us and we will check it for you.
Shipping and Tracking →
Shipping and Delivery
Delivery timeframes, what to expect on arrival and how to check your shipment.
Shipping Information →
Order Cabinet Samples
See a door style, color and finish in your own kitchen before ordering. Sample doors are refunded once you buy cabinets or return the door.
Order Samples →
Cabinet Materials and Quality
How cabinet boxes, doors, drawers, hinges and finishes differ by collection.
Cabinet Quality Guide →
Financing Options
Ways to spread the cost of a kitchen project.
Explore Financing →
Contractors and Trade
Pricing, accounts and support for professional buyers.
Explore CK Pro →Questions About Getting in Touch
We reply during business hours, Monday to Friday, 9:00 AM to 5:00 PM ET. If you need a faster answer, call us or use live chat.
No. An order number helps us find your project faster, but you can still contact us without one. If you are not sure where to find it, say so in your message and we will locate your order.
Yes. You can book a free design call and talk through your layout, your space and your options with a real member of the team. There is no obligation to order.
Yes. Cabinet samples let you see the door style, color and finish in your own kitchen, under your own lighting, which is a closer match to the finished result than viewing a display panel.
Usually yes, if you contact us within 24 hours of placing the order. After that we cannot guarantee it. Orders go straight to one of our warehouses to be picked and shipped, and once that has started the order may already be beyond the point of change. Call us or email as soon as you know, and we will tell you honestly whether it is still possible.
Do not refuse the delivery, and do not assemble anything that is damaged. Note the damage on the delivery receipt while the driver is still there, photograph it, and email the photos with details to sales@countrykitchensonline.com so we can arrange replacement parts.
If the boxes looked fine and you find damage after opening them, that is concealed damage and it is common in transit. You have 48 hours from delivery to open the boxes, check the contents and report anything wrong.
Contact us within 48 hours of delivery with a photo of the boxes or pallet, and we will issue a return authorization and the correct return address. Items must be unopened and in original packaging, and some items cannot be returned at all, including pre-assembled cabinets, assembled RTA cabinets, moldings, fillers, panels and hardware.
A 20% restocking fee applies to returned items and return shipping is the customer's responsibility. We can often get a better freight rate through our carriers and deduct it from the refund.
A real member of the Country Kitchens team. You can see who they are and what their background is before you get in touch.
Yes, through the CK Pro program.
No Question Is Too Small
You do not need measurements, a budget or a finished plan to get in touch. Most people who contact us are still working things out, and that is exactly the right time to ask.
