Frequently Asked Questions

Yes. We recommend ordering door samples before purchasing a complete kitchen whenever possible. Colors and finishes can look noticeably different on a phone or computer screen than they do in person.

A sample lets you judge the actual color, the finish and texture, the door style and the build quality, and see how all of it looks under your own lighting.

Yes. You can browse and order cabinet samples before, during or after requesting free design help. There is no set order to any of this.

Ordering samples early can help you narrow down your preferred colors and finishes before your design is finalized, which usually makes the design conversation faster.

Yes. Sample doors are fully refunded once you make a cabinet purchase, or if you return the door.

Please note we offer sample doors rather than sample cabinets. If you want to inspect the box construction in person, the usual advice is to order a small cabinet you know your plan will need.

Start with the colors and door styles you are seriously considering, rather than ordering broadly. When the samples arrive, hold them against your flooring, countertops, backsplash, wall paint and any nearby furniture.

Look at them at different times of day. Natural light in the morning and artificial light in the evening can make the same finish look like two different colors.

Yes. Country Kitchens offers free kitchen design assistance to help you plan your cabinet layout and understand what will work in your space. Depending on the project it may include a kitchen floorplan, 2D design drawings, 3D renderings, cabinet recommendations and a detailed cabinet quote.

There is no obligation to purchase after receiving design help.

1. Tell us about your kitchen. Share your project, preferred cabinet styles and goals.
2. Send your measurements. Dimensions, a sketch or other project information.
3. Your project is reviewed. A real member of the team goes through it and may come back with questions.
4. Receive your design. Layout, drawings, renderings and quote, based on what you provided.
5. Review and refine. Adjust it with the team before deciding whether to order.

No. Free design is not a piece of software handed to you to work out alone.

A real Country Kitchens team member reviews your kitchen information and builds the cabinet plan around your space, your measurements and your preferences. You can work through it by phone, video call or email, whichever you prefer.

Not to start. You can begin by sharing general information about your project. Measurements will be needed before an accurate layout and cabinet quote can be completed.

Rough measurements, photographs or a hand drawn sketch are genuinely useful in the early stages. Final measurements should be carefully verified before you order.

Generally useful measurements include:

• Total wall lengths and ceiling height
• Door locations and dimensions
• Window locations and dimensions
• Appliance sizes and locations
• Plumbing locations
• Electrical and utility locations
• Soffits, beams or other obstructions

Yes. The design team uses your measurements and project information to recommend cabinet sizes and produce a proposed layout, including the fillers, panels and moldings the plan needs.

Accurate measurements and a final check before ordering remain important, since cabinets are made to standard sizes and the room has to be measured to fit them.

Yes. If you are early in the process, or have questions before sending measurements, you can book a call with the team. Nothing needs to be decided first.

If you already have a design or cabinet list from elsewhere, you can send it to design@countrykitchensonline.com and a designer will review it and provide a quote.

It depends on the size of your kitchen, the collection, the door style and finish, the number and type of cabinets, decorative panels and moldings, storage accessories, shipping and whether you choose RTA or pre-assembled.

Collection pages show basic kitchen pricing so you can compare finishes against each other. That is a comparison tool rather than a quote for your space. The accurate figure comes from a design and cabinet quote based on your actual layout.

Submit your kitchen information through the free design process. Your quote is built from your measurements, the proposed layout, the collection you choose, cabinet sizes, panels, moldings and fillers, accessories and shipping.

If you already have a cabinet list, send it to design@countrykitchensonline.com and the team will quote it directly.

Yes. A complete order can include base cabinets, wall cabinets, tall and pantry cabinets, fillers, panels, moldings, toe kicks, decorative accessories and hardware where available.

If you are unsure about sizes or quantities, use the free design service first. Ordering a kitchen and finding a filler missing is a slow problem to fix.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Klarna financing and ACH bank payment through Clerq.

There is a 1% discount for paying by ACH. We can also split an invoice into multiple payments, arranged through customer service or your designer. Sales tax is collected in states that require it, and will show at checkout before you place the order.

When you place an order we only authorize the transaction. It shows as a pending charge until the order is processed, and depending on your card issuer that pending authorization usually drops off within one to two business days.

Your card is charged when the order ships.

Contact us as soon as you can. Orders can usually be changed or cancelled within 24 hours of being submitted, but it cannot be guaranteed. Once an order is submitted it goes to one of our warehouses to be picked and shipped, and those warehouses work quickly.

If your order has already shipped, a return is still possible on most items but a 20% restocking fee applies and return shipping is your responsibility. Some items cannot be returned at all, including pre-assembled cabinets, RTA cabinets that have been assembled, moldings, fillers, panels and decorative hardware.

If you need to correct a shipping address, tell us immediately. Rerouting a shipment in transit usually incurs a carrier fee.

Call (888) 684-4204 or email sales@countrykitchensonline.com.

Usually yes, though availability, finish consistency and shipping costs can vary. Cabinet colors and wood finishes can differ slightly between production runs, which is more noticeable on stained finishes than painted ones.

If you think you may need extra pieces, say so before you place the original order so it can be included in the same run. Note that we do not sell individual replacement parts, so a damaged part is handled as a replacement through customer service rather than as a purchase.

Country Kitchens ships to addresses within the continental United States. We do not ship cabinet orders outside the USA.

If you need delivery elsewhere, you can arrange a freight forwarder and have the order delivered to them. Arranging and managing the forwarding service, and anything that happens after the order reaches them, is your responsibility.

Shipping cost can depend on order value, the cabinet collection, order size, which warehouse fulfils it, the delivery destination and whether the address is remote. Contact us for a shipping estimate on your order.

Cabinets are generally delivered within two to four weeks. Orders are usually processed one to two business days after being placed, and many are processed the same day. Once shipped, transit typically runs one to four days or more, not counting carrier delays.

Lead times are listed under the Features section of each collection page, and they vary by collection and availability.

Do not schedule demolition or installation for the estimated delivery date. Allow time to receive the order, count it, inspect it and resolve anything missing or damaged.

Larger cabinets and full kitchen orders ship flat packed on pallets by freight carrier. Smaller cabinets and accessories ship by FedEx or UPS Ground. Pre-assembled cabinets arrive built and boxed on top of the pallets.

Freight delivery is curbside, end of truck. The driver is responsible for bringing the pallet to the end of the truck and no further, and from that point unloading is down to you. A lift gate lowers the pallet to the ground and is included free when your order can use one, but some pallets are too large or long for a lift gate.

We use third party carriers rather than our own trucks, and their drivers are usually not insured to help unload. Arrange a second pair of hands.

Yes. When your order ships you will receive an email confirmation with your tracking number, which you can follow on the carrier's website.

For freight deliveries, the carrier contacts you to schedule a delivery date once the order reaches your local terminal. Someone must be present to accept a freight delivery. If nobody is there the order will not be left and the carrier will charge a redelivery fee. FedEx and UPS deliveries do not require anyone to be home.

• Make sure an adult is available to receive the shipment
• Arrange help to move the cabinets inside, they are heavy
• Clear space for the pallet
• Have your order list to hand
• Allow time to count and inspect the boxes with the driver present
• Do not schedule installation immediately afterwards

A freight delivery asks more of you than a parcel delivery. Planning for an hour rather than five minutes is realistic.

This part matters. Once the carrier takes possession of your order they are liable for transit damage, but only if it is recorded on the delivery receipt.

1. Photograph the pallets as they come off the truck, even if everything looks fine.
2. Count the packages while the driver is present. Some accessories are bundled together, so do not go by the packing slip alone.
3. Inspect the outside of every box for cracks, dents and holes. You do not need to open them all.
4. Note any visible damage or missing items on the delivery receipt before you sign.
5. Take photographs of anything wrong.
6. Keep your copy of the signed paperwork.
7. Open the boxes and check for concealed damage within 48 hours.

Shortages not noted on the driver's copy of the delivery receipt cannot be replaced free of charge.

Do not assemble or install anything damaged until our team has reviewed it. Leave it flat packed.

• Note the damage or shortage on the delivery receipt while the driver is there
• Photograph the packaging and the affected product in detail
• Keep all packaging
• Record the cabinet or part information
• Email the photos and details to sales@countrykitchensonline.com

If the boxes looked fine and you find damage after opening them, that is concealed damage and it is common in transit. You have 48 hours from delivery to open boxes, inspect contents and report it. We will arrange the replacement parts you need. We are not able to reimburse labor costs for repairing or replacing damaged cabinets.

Call (888) 684-4204 or email sales@countrykitchensonline.com.

No. Accept the delivery, note the damage on the receipt, photograph it and contact us. Refusing the shipment sends the whole order back and makes the situation slower to resolve, not faster.

Damaged items are replaced. Refusing them delays that.

Contact customer service within 48 hours of delivery with a photo of the pallet or boxes you want to return. We will issue a return authorization and give you the correct return address. We ship from multiple warehouses, so do not send anything back before confirming the address, as returns sent to the wrong place cannot be refunded.

Items must be unopened and in original packaging. A 20% restocking fee applies to all returns and return shipping is your responsibility. We can often get a better freight rate through our carriers and deduct it from your refund. Original shipping charges are not refunded.

Items that cannot be returned

• Pre-assembled or modified cabinets
• RTA cabinets that have already been assembled
• Moldings, fillers, panels and accessories such as corbels, feet, legs and valances
• Decorative hardware, knobs and pulls
• Anything opened or out of its original packaging
• Flooring and range hoods

Exclusions can vary by collection. Contact customer service for the full list for the finish you ordered.

All Country Kitchens styles are built with solid wood cabinet boxes. Some door styles use HDF or MDF in the door frame or center panel, which reduces warping and cracking as the material expands and contracts in different environments.

Other materials and finishes vary by collection. Check the specifications on the collection page for exact construction details.

It depends which part of the cabinet you mean, and on the collection. A cabinet is not one material. Boxes, doors, center panels and drawer boxes can each be built differently.

No cabinet from any manufacturer is solid wood throughout, and a company claiming otherwise is worth questioning. The useful comparison is component by component, which is why every collection page lists its construction separately.

Construction varies by collection and can include framed or frameless boxes, different back panel and shelf construction, and finished or unfinished sides.

Each collection page lists its own construction specification. If you are comparing two collections, that is the page to compare.

Many Country Kitchens collections include soft close hinges and drawer glides. Because hardware varies, check what is listed on the individual collection page rather than assuming.

All styles come with finished sides unless the collection specifies otherwise. If you choose a finish that has unfinished sides, you will need to order side skins for any part that will be visible.

Depending on the layout you may also want a decorative end panel, which is a cabinet door applied to the side of a cabinet to mirror the look of the doors. It is a high end custom look and it is optional.

A designer will identify where these pieces are needed in your plan, which is one of the easiest things to get wrong when ordering alone.

Yes. Fillers, finished panels, decorative end panels, crown molding, light rail molding, toe kicks, scribe molding, appliance panels, storage accessories and decorative trim, with availability varying by collection.

Moldings, panels and some fillers arrive in 96 inch lengths and are cut to size on site. Scribe molding fills the small gaps left by uneven walls and ceilings. Light rail sits under wall cabinets to hide under cabinet lighting.

Knobs and pulls are sold separately. The hardware needed to build the cabinets is included.

Base cabinets

Most are 34.5 inches high before the countertop and 24 inches deep. File drawer bases are 29.5 inches tall. Euro lines run 30.25 inches with adjustable legs.

Wall cabinets

Most are 12 inches deep. Euro lines are 13.5 inches. Most finishes also offer a 24 inch deep option. Available in a range of heights and widths.

Vanity cabinets

Typically 21 inches deep.

Industry standard clearance between the countertop and the bottom of the wall cabinets is a minimum of 18 inches. Exact dimensions vary by collection, so check the product specifications or work with the design team.

Yes. All our cabinet lines will hold granite, quartz or concrete countertops when properly assembled, levelled and installed.

Some installations need additional support depending on the layout, particularly on long unsupported spans and overhangs. Your countertop fabricator will tell you if that applies and what they need.

Most customers find it straightforward, particularly using the assembly videos. Difficulty depends on the collection, the cabinet type, your experience, your tools and how many cabinets you have.

If you would rather not, many styles are available pre-assembled for a small additional fee, or a contractor can assemble them.

Requirements vary by collection, but commonly a screwdriver or drill, a rubber mallet, wood glue, a measuring tape, a level, clamps and in some cases a stapler.

Follow the assembly instructions for your collection rather than a general guide, since fixing methods differ between manufacturers.

Yes. Written instructions and collection specific assembly videos are available on the site, and the hardware needed to build each cabinet is included in the box.

If something is unclear or you think a component is missing, contact us at sales@countrykitchensonline.com before you start assembling.

One thing worth knowing before you begin: RTA cabinets come pre-drilled to hinge on the right. If you want a door hinged on the left you will need to fill the pre-drilled holes and re-drill on the opposite side. If you work with a designer they handle this for you, and if you order alone customer service will confirm your hinge sides.

Experienced DIY homeowners often do. Installation is a different skill from assembly and requires careful measurement, layout, levelling, securing to wall framing, alignment, appliance planning and trim and panel work.

If you are not confident with those, hire a qualified cabinet installer or contractor. Country Kitchens supplies and delivers cabinets, we do not install them.

Many collections include manufacturer warranty coverage. The period and terms vary by manufacturer, collection, product type, intended use, and installation and care requirements. Ask our team for the warranty details that apply to the collection you are considering.

Check the collection page and product specifications for warranty information, or contact customer service and we will help you find the terms for your collection.

Manufacturer warranties typically exclude issues caused by improper assembly or installation, water damage, extreme humidity or dryness, misuse or neglect, normal wear, unauthorized alterations, labor expenses, natural wood variation, and finish changes from sunlight or age. The manufacturer's actual terms always control.

Worth noting alongside this: we provide replacement parts for damage in transit, but we are not able to reimburse labor costs for fitting them.

Natural wood varies in grain, texture and color, and that variation is a characteristic of the material rather than a fault. Painted and stained wood can also shift slightly over time with light, humidity and normal expansion and contraction.

This is also why cabinets from different production runs may not match exactly, and why it is worth ordering everything you need at once.