Unfortunately, we do not sell doors. Select lines offer decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.
We do not sell replacement parts as our cabinets are shipped ready to assemble. If you need help placing a new order or a damaged part needs replaced, please email email@example.com.
We don’t offer sample cabinets but we do offer refundable sample doors. If you need to see the construction in person, we recommend ordering a smaller cabinet that you know you will need for the install.
Yes, there is a 20% restocking fee for all products.
If there is a sale running, the coupon code will be located at the top of the page.
Yes! We value our professionals. Whether you are a contractor, builder, remodeler, designer or property owner, please fill out our Professional Discounts form to start saving up to 30%.
If you need to match other pieces, we recommend taking a door or trim piece to your nearest Sherman Williams or local paint store to get it matched as we don’t provide this. If you need something small repaired, we do offer touch up kits for all our styles.
If your order has been shipped, then you will have received tracking info. This can be checked on the carrier’s website for shipping status. If your order hasn’t shipped yet, please contact us via phone, chat or email so we can look into your order for details.
Orders are typically processed 1-2 business days after the order is placed online. Many are processed the same day.
Orders can typically be changed within 24 hours after being submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled so it’s NOT GUARANTEED that your order will be able to be modified. Our warehouses work around the clock to quickly process and ship orders. Please contact customer service at (800) 484-0427 or firstname.lastname@example.org to see if a change is possible. Please make sure that you triple check your order before submitting online.
We do not offer order pickups.
When an order is placed, we only authorize a transaction. Your order will remain as a pending charge until the order has been processed. Depending on the card issuer the pending charge will fall off within 1-2 business days. Upon shipment of the order the card will be charged.
Country Kitchens is required to collect sales tax in over 20 states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.
Generally, cabinets are delivered in 2-4 weeks. Lead times are listed under the Features section of each style page. Once shipped, transit times can range from 1-4+ days. This does not account for any carrier delays.
Due to COVID, many of our third-party warehouses discontinued assembly. If you require pre-assembled cabinets, please contact us to see if what you are looking for is available assembled.
It is not advisable to handle your own shipping as it is expensive. We work with a third-party logistics company to get the best competitive rates for our customers. This equals savings for you and less hassle.
Once an order is shipped, you will receive a tracking number via email. You can track the order on the carrier’s website.
No, we do not. Instead, we utilize a network of third-party carriers. Please note all third-party carriers deliver to addresses within the continental United States.
We use common carriers for all of our deliveries, not moving companies, which would charge a lot more for the same service. Because of that, the driver is only required to provide curbside delivery.
Curbside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your curb. Not all trucking companies have a liftgate on their trucks, so sometimes it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck. For this reason, it is VERY IMPORTANT to have someone there to assist you if needed.
Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or FedEx. We have identified the items that they tend to damage more frequently than others, and will only ship them on a pallet.
Absolutely! Please send your design to email@example.com
for one of our Design Team members to review and provide a quote.
Unfortunately, we do not sell countertops. While we’d love to offer countertops to our customers, we have found that it is more cost effective for customers to find countertops locally.
Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.
There is no particleboard or MDF used in any of our cabinets. All our styles are constructed with solid
wood boxes. There are certain styles that use HDF in parts of the doors as this helps prevent cracking
due to expansion and contraction in different environments. Please contact us if you have questions
about a specific style.
Several of our styles come with unfinished toe kicks and you always want a seamless transition when
putting base cabinets side by side so it’s recommended to order toe kicks for a uniform look. Each toe
kick is 96 inches.
All styles come with finished side panels to match EXCEPT Knotty Hickory Shaker and Rustic Shaker.
These two styles come with unfinished sides so you need to order side skins for anything that will be exposed.
All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.
You don't have to! All of our cabinet lines have universal doors, which can be switched from left to right hinged as needed.
It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and email us at firstname.lastname@example.org.
If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to email@example.com so we can work on any necessary replacements.
This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please contact us immediately.
Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.