Frequently Asked Questions

â–¼Product Knowledge
What is a decorative end panel?

Decorative end panels are cabinet doors that are applied to the side of the cabinet to mirror the look of a door. This is a popular high-end custom look however they are not required.


Do I need a toe kick?

Several of our styles come with unfinished toe kicks and you always want a seamless transition when putting base cabinets side by side so it’s recommended to order toe kicks for a uniform look. Each toe kick is 96 inches.


Is there a difference between the quality of the ready-to-assemble vs pre-assembled cabinets?

The quality for the ready-to-assemble cabinets and pre-assembled cabinets is the same. The sole difference is that pre-assembled cabinets come to you already built.


How deep are the base cabinets?

Most base cabinets are going to be a standard depth of 24″, while vanity cabinets are 21" deep.


How deep are the wall cabinets?

Most wall cabinets have a standard depth of 12″. Euro lines in USCD are 13.5" deep. Most finishes will also carry 24" deep wall cabinets.


Can I get samples of the cabinets?

We don’t offer sample cabinets but we do offer refundable sample doors. If you need to see the construction in person, we recommend ordering a smaller cabinet that you know you will need for the install.


How high are your base cabinets?

Most of our base cabinets are 34.5″ high. File drawer bases are 29.5" tall. Our Euro lines carry 30.25" tall bases that come with adjustable legs for differing heights if wanted/needed, and USCD offers file bases that are 29.5" tall.


How much space do I need between my counter top and the bottom of the wall cabinets?

Industry standard is a minimum of 19 inches.


How do I install crown molding?

The crown molding installation differes depending on the cabinet style. Different cabinet styles require a different installation methods. If the cabinet is full overlay or ¾ overlay, it might be able to attach the crown to the face frame, If not, you will need to attach it to the top of the cabinet.


What is scribe molding used for?

The scribe molding is used to fill small gaps that result from uneven walls/ceilings or measurement discrepancies, or to cover shims when installing doors and fillers.


How hard is it to put together RTA cabinets?

Customers have found that putting together Country Kitchen cabinets is an easy process, espcially with video demonstrations available as guidance.

Please find our assembly instructions/videos here.


Does the crown molding come already cut for my design?

All moldings, panels, and in some cases, fillers, will need to be cut to size on-site. These items will typically come in 96" lengths.


Are the cabinets strong enough to hold granite or concrete?

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.


Do Pulls and/or Knobs come with the cabinets?

These items would need to be purchased separately. Cabinets will include the hardware necessary to build them.


What is light rail molding?

A light rail molding is placed under wall cabinets to hide the installation of under-cabinet lighting, or in order to provide a more finished look.


What are Basic Kitchen Prices?

This pricing approach helps customers identify the cost range of different kitchen cabinets. This setup allows you to compare finishes and determine their cost variations. We've listed prices for all finishes to help you see which are more or less expensive. This does not necessarily correlate to an exact price for the size of your space.

10x10 Basic Kitchen Items

33" or 36 "Lazy Susan Cabinet
30" Base or Sink Base Cabinet
18" Base Cabinet (x2)
12" Base Cabinet
24" W x 30" H Wall Diagonal Corner Cabinet
36" W x 12" H Wall Cabinet
30" W x 12" H Wall Cabinet
12" W x 30" H Wall Cabinet
18" W x 30" H Wall Cabinet
30" W x 30" H Wall Cabinet
36" W x 30" H Wall Cabinet
Toe Kick (x3)
Scribe Molding (x3)


â–¼Orders
What if I have to cancel or make changes to my order?

Orders can typically be changed within 24 hours after being submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled so it’s not guaranteed that your order will be able to be modified. Our warehouses work around the clock to quickly process and ship orders.

Please contact customer service at (800) 484-0427 or sales@countrykitchensonline.com to see if a change is possible. Please make sure that you triple check your order before submitting online.


What if I entered my Shipping Address wrong or need to change it?

Please contact customer support as soon as possible if you need to alter your shipping address.

If your shipping address is altered after an order is shipped or if an address was entered incorrectly on an order and needs to be altered while the order is in transit, most freight companies will charge a rerouting fee. We get in touch with the freight company ASAP if your order has already shipped and check if there are any fees. We will do our whatever we can to eliminate or reduce any charges, but if the freight company makes a charge, you would be responsible for them. If no one notifies us of the error prior to shipment or delivery, it will not be possible to issue a refund or reship your items without a charge.


Do you ship outside the United States?

At this time, Country Kitchens does not ship kitchen cabinet orders outside the USA.


How can I pay for my order?

We accept MasterCard, Visa, Discover, American Express, PayPal, Bank Deposit via Clerq financing through our partners Klarna and Afterpay.


How can I tell what the sale price is?

The green price shown on each item on product and collection pages is the sale price. We also run frequent promotions, often featured on our homepage with discount codes which you can add to your order. These additional discounts will be reflected as a discounts line on the check out page.


Do you charge sales tax?

Country Kitchens is required to collect sales tax in some states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.


Can I order cabinets in a custom color?

At this time, we are unable to offer customer colors or color matching on Country Kitchens kitchen cabinets.


I am looking to purchase doors only. Can I do that?

Unfortunately, we do not sell doors. Select lines offer decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.


What is your next or current Sale discounts?

If there is a sale running, the coupon code will be located at the top of the page, and featured on the homepage.


Do you offer Refacing?

We do not offer a refacing surface. Refacing cabinets can be extremely expensive and we have found that it is often more cost effective to replace your cabinets entirely.


Why can't some cabinets be shipped UPS/FedEx?

Beacsue of size, weight, and the fragile nature of some of kitchen cabinets, we do not ship via UPS or FedEx and will only ship them on a pallet unless they can be safely shipped via UPS or Fedex.


A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?

Yes, we will always work with you on out of stock items. We have found that we can usually find a faster solution by working with our design team for a similar style or specific SKU to get you your kitchen cabinets faster!


How long has the company been in business?

Our team have been in the furniture industry since 2015, and since starting Country Kitchens in 2018 our assortment has grown well beyond just "country" style kitchen cabinets to include a full range of modern, country and european style cabinets.

We take pride in serving our customers with the best RTA cabinets and factory direct prices, alongside a best in class design service to suit every customers needs.

Our mission is to be the most customer focused distributor of quality cabinets in the United States.


Do you offer any unfinished kitchen cabinets?

Our Maple Unfinished collection comes unfinished.

All other styles come with finished side panels to match EXCEPT Knotty Hickory Shaker and Rustic Shaker. These two styles come with unfinished sides so you need to order side skins for anything that will be exposed.


A cabinet I need is out of stock. How long will it take for you to get it in?

Please contact our customer support team at sales@countrykitchensonline.com or on 800-484-0427 and we will work with you to confirm the soonest available date for any out of stock items.


Do I need to be home to accept my delivery?

We require you to be home to accept your delivery if your order is being shipped with a freight company. If are not, your order will not be delivered and the freight company will charge a re-delivery fee. After the order is shipped, you will receive an e-mail from customer service with a shipping confirmation with the information about your order. When the order has arrived at your local freight terminal, the company will gett in touch with you to schedule the delivery date. If your order is shipping with FedEx or UPS, there is no need for anyone to be home, and the package(s) will be delivered even if no one is there to receive it.


Can I buy replacement parts?

We do not sell replacement parts as our cabinets are shipped ready to assemble. If you need help placing a new order or a damaged part needs replaced, please email sales@countrykitchensonline.com.


Do you have any sales or discounts?

If there is a sale running, the coupon code will be located at the top of the page.


Do you have professional discounts?

Yes! We value our professionals. Whether you are a contractor, builder, remodeler, designer or property owner, please fill out our Professional Discounts form to start saving up to 30%.


â–¼After Placing Your Order
When will my credit card be charged?

When an order is placed, we only authorize a transaction. Your order will remain as a pending charge until the order has been processed. Depending on the card issuer the pending charge will fall off within 1-2 business days. Upon shipment of the order the card will be charged.


When will my order ship?

Generally, cabinets are delivered in 2-4 weeks. Lead times are listed under the Features section of each style page. Once shipped, transit times can range from 1-4+ days. This does not account for any carrier delays. Once an order is shipped, you will receive a tracking number via email. You can track the order on the carrier’s website.


How long will my order take to get to me once it ships?

Generally, cabinets are delivered in 2-4 weeks. Lead times are listed under the Features section of each style page. Once shipped, transit times can range from 1-4+ days. This does not account for any carrier delays. Once an order is shipped, you will receive a tracking number via email. You can track the order on the carrier’s website.

If you have additional questions about when your order will arrive, our customer service team will always be happy to check for you.


What if something on my order is out of stock?

Certain items might be out of stock in some occasions. If this is the case, you will be notifed and we will let you know when it will be back in stock and you will have the following options:

  • Ship the items that are in-stock right away and have the out-of-stock item(s) shipped when they are back in stock. In this case, you may be responsible for additional shipping charges.
  • Wait for all items are to be in stock, then ship the complete order.
  • Cancel the out of stock item(s).
  • Exchange the out of stock item(s) for another item that is in stock and ship the order. (Note: if you switch the items and the new item being changed has a higher cost, you will be responsible for the difference. If they are a lesser cost, you would receive a refund for the difference in the amount)


I placed an order and then my cabinets went on sale. Can I get the new discount?

Many of the discounts offered during sales are issued directly from the manufacturer and are only valid for orders placed during the advertised sale period. There are very strict policies about discounts only applying to orders placed during these times. We are not able to honor discounts for current sales on past orders even if the order was just placed or has not shipped yet. If you cancel an order because current sale discounts cannot be applied there may be restocking fees applied and/or initial and return shipping charges (if the order has already been shipped and is in transit).

Please contact customer service if you have specific questions around our sales and discounts.


â–¼Showroom
Where is the Showroom?

We are a 100% online retailer and do not have a showroom. Our design team is available to walk you through all of our styles over video or phone calls, or work with you via email depending on your preference.


I wanted to see the finishes in person, do you have a local showroom?

We do not have a physical show room, but do offer very cost effective, refundable samples which can be shipped to your home. We encourage our customers to order samples and work with our experienced kitchen design team before placing their kitchen cabinet order.


â–¼Design
My order (or part of my order) was received damaged, can I return it?

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements.

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage, which can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please contact us immediately.


Do you sell countertops?

Unfortunately, we do not sell countertops. While we’d love to offer countertops to our customers, we have found that it is more cost effective for customers to find countertops locally.


Can a 36" corner sink base be exchanged out as a regular base cabinet?

Yes it can, however it will not include a drawer or shelves.


Can you center a sink on a vanity with doors on one side and drawers on the other?

Yes, the top drawer is a false drawer so this will work well for a standard-size sink.


Can someone look over my design and cabinet list?

Absolutely! Please send your design to design@countrykitchensonline.com for one of our Design Team members to review and provide a quote.


Are any of the cabinets made of particleboard?

There is no particleboard or MDF used in any of our cabinets. All our styles are constructed with solid wood boxes. There are certain styles that use HDF in parts of the doors as this helps prevent cracking due to expansion and contraction in different environments. Please contact us if you have questions about a specific style.


Are the sides finished? Do I need side pannels?

All styles come with finished side panels to match EXCEPT Knotty Hickory Shaker and Rustic Shaker. These two styles come with unfinished sides so you need to order side skins for anything that will be exposed.


How do I select right or left-handed hinges?

You don't have to! All of our cabinet lines have universal doors, which can be switched from left to right hinged as needed.


Are the insides of the cabinets stained to match the face frames and doors?

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.


Do you have any stain or paint?

If you need to match other pieces, we recommend taking a door or trim piece to your nearest Sherman Williams or local paint store to get it matched as we don’t provide this. If you need something small repaired, we do offer touch up kits for all our styles.


â–¼Claims
Where can I find assembly instructions?

Assembly instructions are listed on our website here.If you need additional information to what is included in your shipment delivery, please reach out to us at sales@countrykitchensonline.com.


I am missing an item, what sould I do?

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and email us at sales@countrykitchensonline.com.


My shipment was damaged, what should I do?

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements.


The box looked fine, but when I opened it up, there was damage. What should I do?

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please contact us immediately.


How long do I have to file a claim?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.


How do I file a claim for my lost, stolen, or damaged package?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.


â–¼Shipping
How do I check my order status?

If your order has been shipped, then you will have received tracking info. This can be checked on the carrier’s website for shipping status. If your order hasn’t shipped yet, please contact us via phone, chat or email so we can look into your order for details.


How do I track a shipment?

Once an order is shipped, you will receive a tracking number via email. You can track the order on the carrier’s website.


How long does it take to process an order?

Orders are typically processed 1-2 business days after the order is placed online. Many are processed the same day.


Do I need to be home to accept my delivery?

We require you to be home to accept your delivery if your order is being shipped with a freight company. If are not, your order will not be delivered and the freight company will charge a re-delivery fee. After the order is shipped, you will receive an e-mail from customer service with a shipping confirmation with the information about your order. When the order has arrived at your local freight terminal, the company will gett in touch with you to schedule the delivery date. If your order is shipping with FedEx or UPS, there is no need for anyone to be home, and the package(s) will be delivered even if no one is there to receive it.


How is my order being shipped?

Common freight carriers will ship larger cabinets and full kitchen orders (the freight carrier is defined when the order becomes ready to be shipped and you will be receive this information via e-mail along with the shipping confirmation). FedEx or UPS Ground will be used to ship smaller cabinets and accessories.


What is a curbside, end-of-truck delivery?

Curbside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your curb. Not all trucking companies have a liftgate on their trucks, so sometimes it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck. For this reason, it is VERY IMPORTANT to have someone there to assist you if needed. End of truck means that the driver is only responsible for taking the pallet to the end of the truck. From that point on, the customer is responsible for unloading it piece by piece.


What is a lift gate?

The lift gate is like an 'elevator' on the back of the truck that can lower pallets onto the ground. It can then be unloaded from the ground as opposed to the back of the truck. Some orders will cannot use a lift gate because of the size of the pallets used. If your order is able to utilize a lift gate, it will be automatically included on your delivery free of charge!


Will I be able to accept my delivery by myself?

Some cabinets are very big and heavy so having another person to help is highly recommended. The delivery teams work for the freight companies and are not Country Kitchens employees. For insurance purposes, they are usually not allowed to assist in unloading any cabinets.


What do I need to do when receiving a freight delivery besides unloading the cabinets/accessories?

  1. Take a photograph of the pallet(s) as they are unloaded from the truck. Please do this regardless of whether the shipment appears intact, as it can be valuable in case issues arise later on.
  2. It is crucial that you perform a piece count to ensure all ordered items are present (unless you've been informed of any items being out of stock). Some items may be bundled together, such as crown molding and fillers. If possible, open any accessory boxes while the driver is present to verify all pieces are included. If you cannot locate an item, make a note of it on the proof of delivery that the driver will ask you to sign. Any missing items must be indicated on the driver's copy of the proof of delivery. Failure to note shortages on the proof of delivery means we cannot replace these items free of charge. Also, please observe whether the shrink wrap is intact upon delivery.
  3. Besides conducting a piece count, inspect each box for visible damage. The trucking company must allow you to inspect the exterior of each box. You do not need to open every box; simply examine the outside for cracks, dents, holes, etc. If the driver refuses to wait for you to inspect the boxes, contact the trucking company and explain that you need to record any visible damage on the proof of delivery, and that the driver is being uncooperative (though this is rare). The trucking company's contact information will be on the shipping paperwork. During business hours, you can also call us directly for assistance. While the boxes are checked for damage at our warehouses before shipment, once the trucking company takes possession of your order, they are liable for any transit-related damages and will only authorize replacements if the damage is noted on the driver's copy of the signed delivery receipt.If you have any inquiries regarding this procedure, feel free to reach out to us!


For orders arriving with FedEx/UPS Ground

Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them via UPS or FedEx. We have identified the items that tend to damage more frequently than others, and will only ship them on a pallet. However, if ordered are ariving with FedEx/UPS Ground, please inspect the boxes within 48 hours of delivery and contact us to report damages or missing pieces. After 48 hours, manufacturers will not accept any damage or missing pieces claims.


Are we able to delay the delivery?

This can sometimes be possible, but depends on an order to order basis. Please contact Customer Service to see if your order can be delayed.


How much time is allowed for inspecting cabinets for shipping damage?

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements.

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage, which can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please contact us immediately.


How are the cabinets packaged and delivered? Is there a lift gate?

Country Kitchens cabinets are delivered flat-packed on pallets. Cabinets that are pre-assembled arrive completely assembled and boxed on top of the pallets. The lift gate cannot be used on some orders due to how large, heavy, or long the pallets used for delivery are. If a lift gate can be used for your order, it will be automatically included in your delivery with no extra charge.


Why won't the driver put the cabinets in my garage or house?

We use common carriers for all of our deliveries. Because of this, the driver is only required to provide curbside delivery. For cabinets to be moved into the receiving premises, the movers and the moving company would need a higher level of insurance that would be much more expensive.


Do you have your own trucks?

No, we do not. Instead, we utilize a network of third-party carriers. Please note all third-party carriers deliver to addresses within the continental United States.


How long does it take for an order to ship?

Generally, cabinets are delivered in 2-4 weeks. Orders are typically processed 1-2 business days after the order is placed online. Many are processed the same day. Lead times are listed under the Features section of each style page. Once shipped, transit times can range from 1-4+ days. This does not account for any carrier delays. Once an order is shipped, you will receive a tracking number via email. You can track the order on the carrier’s website.

If you have questions about your orders whereabouts and delivery timing, please feel free to reach out to our Customer Service team at sales@countrykitchensonline.com or give us a call on 800-484-0427.


Should I refuse a damaged item on my delivery?

No, do not refuse the damaged items. Please note the damages on the delivery receipt and take photos os the damaged item. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com within 48 hours of delivery so we can work on any necessary replacements.


Do you offer assembly?

Yes, we offer pre-assembly on a number of our cabinet styles. You can work directly with your kitchen designer to see all of our pre-assembly options, or browse the site to review.

When browsing the website, please filter on our kitchen cabinets page for "pre-assembly". All of these options are available pre-assembled for a small additional fee.


Can I handle my own shipping?

We don't advise handling your own shipping as we work with third-party logistics company to get the best competitive rates for our customers. This results in the best pricing for our customers, and less hassle in organizing your order.


Can I pick up my order?

Sorry, we don't offer pickups.


â–¼Returns / Cancellations
Are there any items that cannot be returned?

The following product types cannot be returned (this is not a complete list of items that are not returnable, the policies can vary for each collection. For a complete list of what items are not returnable for a particular finish, please contact customer service.

  • Cabinets that are shipped Pre-Assembled or modified (ex: cabinets cut for glass)
  • Decorative Hardware (knobs/pulls - because they are a special order item and not stocked
  • Ready to Assemble cabinets that have already been assembled are also not able to be returned
  • Moldings, fillers, and panels, various accessories including but not limited to corbels/brackets, feet, posts/legs, onlays/valances Items that have been opened and/or are no longer in their original packaging
  • Flooring
  • Range Hoods


What if I need to return something?

To initiate a return, ensure the item remains in its original, unopened packaging and is not among the non-returnable items (refer to our policy for exclusions). Contact our customer service within 48 hours of delivery, providing a photo of the pallet or cabinet boxes you intend to return. They will issue a return authorization and provide the correct return address, as we operate from multiple warehouses. Please do not send anything back without confirming the address with customer service to avoid delays in processing your refund. Returns sent to an incorrect address cannot be refunded.

All returned items are subject to a 20% restocking fee, and you are responsible for return shipping costs. For freight shipments, we can obtain a competitive shipping rate through our carriers, which will be deducted from your refund upon request. Ensure items are securely palletized (free pallets are often available at local hardware and retail stores) and wrapped in plastic.

If any damage is discovered upon return receipt, especially for freight shipments, a refund may be delayed pending inspection by the shipping company. You may need to file a freight claim if you arranged your own return shipping.


What shipping method do I use to return an item back to the warehouse?

Smaller items such as accessories or compact cabinets can be sent back using ground shipping services like FedEx, UPS, or USPS. For larger and heavier items, they must be returned using a common freight carrier. It's recommended to pack larger items on a pallet (often available for free at local hardware and retail stores) and wrap them in plastic to secure them on the pallet.

Please note that a 20% restocking fee applies to all returned items. You are responsible for the cost of return shipping. If you need help arranging return shipping, please contact our customer service team. We are available by phone Monday through Friday, from 9 am to 5 pm EST, at +1 (800) 484-0427. In some cases, we can arrange a shipping carrier for you, and the cost will be deducted from your refund amount.

If the returned item(s) are damaged in transit, your refund may be delayed until the shipping company completes a proper inspection. If you arranged the return shipping yourself, you may need to file a freight claim.


I don’t like the finish/style of the cabinets, can I return my order?

We recommend customers order door samples before purchasing cabinets to make sure that the finish and style are exactly what you want. Nonetheless, if you receive the cabinets and aren’t happy with them, you would be able to return your order. There is a 20% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. You would also need to make sure the order is packed on a pallet and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.


What if I want to cancel my order and it has already shipped, but I have not received it yet?

Orders can typically be changed within 24 hours after being submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled so it’s not guaranteed that your order will be able to be modified. Our warehouses work around the clock to quickly process and ship orders. Please contact customer service at (800) 484-0427 or sales@countrykitchensonline.com to see if a change is possible. Please make sure that you triple check your order before submitting online.


I received the wrong cabinet/accessory, now what?

If you receive an incorrect cabinet or accessory in your shipment, kindly get in touch with us within 48 hours via sales@countrykitchensonline.com or (800) 484-0427.

We will promptly arrange to send you the correct items. Please be prepared to provide pictures or other necessary documentation. If the incorrect item(s) need to be returned, we will furnish a shipping label for your convenience.


Is there a restocking fee for returned items?

Yes, there is a 20% restocking fee for all products.


What if I want to cancel my order right after I place it?

Orders can typically be canceled/changed within 24 hours after being submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled as fast as possible, so if you aren't able to contact us within 24 hours we can't guarantee that your order will be able to be modified prior to shipping.

Our warehouses work around the clock to quickly process and ship orders. Please contact customer service at (800) 484-0427 or sales@countrykitchensonline.com to see if a change is possible. Please make sure that you triple check your order before submitting online.


The order (or part of the order) was damaged when I received it. Can I return it?

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements.


â–¼Damages / Manufacturer Defects
When I receive delivery, what if something on my order is damaged​ or missing​?​

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and email us at sales@countrykitchensonline.com

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements.


Should I refuse a damaged item on my delivery?

No, do not refuse damaged items. Please note the damages on the delivery receipt and take photos of the damaged item immedaitely and email them to sales@countrykitchensonline.com so we can work on necessary replacements.


Will I receive a new cabinet if something is damaged in the box?

Yes, we will work on necessary replacements in case something in the box is damaged. If you discover concealed damage (damage that can only be identified once the box is open), which can happen in transit without anyone knowing, please contact us immediately. This is why it is important to inspect each box carfully within 48 hrs.


Will I be reimbursed for any labor or time needed to repair any damaged cabinets?

If replacement parts are required due to damage in your order, Country Kitchens will provide the necessary replacement parts required. We are not able to reimburse any additional costs of labor incurred you to replace or repair damaged cabinets.


What if I receive damages on an Assembled cabinet order?

When pre-assembled cabinets have damage or manufacturer defects upon arrival, our supplier base reserves the right to decide the most effective and efficient method to rectify any issues. This may or may not involve a complete replacement, and can sometimes mean a replacement door instead of a full new cabinet, etc.


How long do I have to open my cabinets and check for concealed damage after my delivery?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.


Should I assemble cabinets with damages if I’m just waiting for a part?

No, if the cabinets you received are damaged, please do not assemble them. If your shipment is damaged, note it on the delivery receipt and take photos of the damaged items. Please email detailed photos of the damage with specific details to sales@countrykitchensonline.com so we can work on any necessary replacements. If you discover concealed damage (damage that can only be identified once the box is open), which can happen in transit without anyone knowing, please contact us immediately. This is why it is important to inspect each box within 48 hrs. Please leave the damaged cabinets unassembled until customer service lets you know it is ok to proceed with assembly.


â–¼Payment
What payment methods do you accept?

We accept all of the payment types listed below.

  • Visa
  • Mastercard
  • American Express
  • Discover Card
  • PayPal
  • Klarna Financing
  • Shop Pay
  • ACH (Bank) through Clerq


I placed an order, but my credit card hasn't been charged yet. Why?

When an order is placed, we only authorize a transaction. Your order will remain as a pending charge until the order has been processed. Depending on the card issuer the pending charge will fall off within 1-2 business days. Upon shipment of the order the card will be charged.


Can I use layaway?

Orders need to be fully paid before they can ship. Unfortunately , we do not offer any layaway plans.

We do offer financing through Shop Pay and Klarna. You can find more information about our financing options by visiting the "Financing Available" link in the homepage header and footer.


Can I make split payments?

Yes, we will be happy to split up your invoice into multiple payments. You can work directly with our Customer Service team (sales@countrykitchensonline.com), or with your designer directly to set this up.

We also offer an additional 1% discount for payment via ACH (Bank), just ask your designer or customer service for details.