While we would like to claim that we are perfect…. we are also human, so occasionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style are located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at (800) 484-0427 and we will do our best to expedite the correct size or style. If you had your items shipped by the carrier we may request to have that same OR different carrier return the items. If you picked your products up at our location you are required to return them to our location.
While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors or if the color is not what you expected (we strongly encourage ordering a sample before buying). Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double-check your measurements. If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.
While we try to accommodate our customers and take back any and all cabinets that we can re-sell, we have found out that customers have started abusing our generosity. We strongly encourage that customers order a sample door and double-check their measurements before ordering cabinets. Any cabinets that you wish to change or return will incur a 25% restocking fee per cabinet and/or accessory. There is a 50% restocking fee on custom-ordered items such as Rev-A-Shelf items, knobs and pulls, unfinished accessories and trim, and kitchen and bathroom sinks and faucets. You will also be responsible for the shipping costs associated with shipping the product back if it is already en-route to your or has already been received. Your money will be refunded within 30 days of us receiving the product and inspecting it for damages. If damage is found, we will notify you and you will be responsible for filing a claim with the carrier to get reimbursed.
How to Return Items:
Once an order is placed, we allow up to 48 hours for a customer to cancel their order. Any orders canceled after that 48 hour period or during transit, will incur a 20% restocking fee. For orders canceled in transit, you will be responsible for return shipping costs in addition to the restocking fee. You will be refunded within 30 days after we receive the shipment back and inspect it. If we find that there are damages due to excess transit time your refund may take a bit longer until a proper inspection by the trucking company can occur.
In the event that an order has been shipped from our facility and the trucking company has made attempts to contact you to establish a delivery date and time and you do not provide them with a response or agreed upon the date you may incur storage fees set forth by the trucking company. Since we use a third party to deliver your cabinets it is your responsibility to pay any such storage fees. Country Kitchens is not liable to pay any storage fees associated with an order for any reason. Country Kitchens reserves the right to charge these storage fees to the responsible parties.
DAMAGES DUE TO SHIPPING OR MANUFACTURER DEFECTS:
In the event there are damages, please take the following steps:
- Take pictures of all damages.
TO FILE A CLAIM, WE WILL NEED THE FOLLOWING DOCUMENTATION:
- COPY OF THE DELIVERY RECEIPT SHOWING THAT DAMAGES WERE NOTED UPON DELIVERY.
- CLEAR, LABELED PICTURES OF THE DAMAGES.
- SPECIFIC PART OF THE ITEM THAT IS DAMAGED WITH MODEL NUMBER. EX.- CR-B24; LEFT SIDE PANEL